How do I change or edit my order?
You can find more information on our web, so please take a look.
Click on the cart icon in top right corner of the page to view what’s currently in your cart. If you’d like to change your order once your payment has already been processed, please contact us.
Where does iFLY ship to?
We ship throughout the continental US, and limited provinces in Canada. We’re growing everyday, so make sure you follow us on social media (@iFLYluggage) for updates on where we’re headed next.
Do you ship to P.O. boxes?
Unfortunately, we are unable to ship to P.O. boxes.
How much does shipping cost?
USA:
CANADA:
Can I opt for 1-2 day delivery?
We ship within 1-2 business days to California addresses.
How long will it take to receive my order?
When you check out, depending on where you’re located, you’ll see exactly how long it takes for delivery. Our shortest delivery time is 1 business day (for certain west coast areas) and our longest delivery time is 8 business days (for certain east coast areas).
How do I track my order?
Within 1-3 business days of placing your order, our team processes your order and sends you a tracking number so you can track your order's progress.
Does iFLY luggage come with a warranty?
Yes! All iFLY luggage is covered by our 20-year warranty and all X Series luggage is covered by our LIFETIME warranty! (All integrated electronics are limited to a one-year warranty.)
What does the warranty cover?
For details about our warranty, check our warranty details.
How do I register my warranty?
Visit our warranty registration page, and fill out our registration form. It should take all of 30 seconds to register.
Once you complete the registration form, you will receive an requesting to reply with your proof of purchase, to confirm the warranty registration. The receipt must show the merchant's name, the date of purchase, and the luggage that was purchased.
If something goes wrong, how can I file a claim?
At times, travelling can be difficult and things happen that are often out of your control. When they do, remember that we’re here for you. Get in touch with us. Someone from our customer care team will be in touch to help you.
Can I return or exchange product?
You can return or exchange your luggage within 15 days of purchase provided that your luggage was never used. However, return shipping costs are at your expense. Get in touch with our team, so we can make the process as smooth as possible!
Refunds
Refunds will be processed within 5-7 business days of the item(s) being received in good condition at our warehouse facility.
Can I cancel my order?
If your order hasn't been shipped yet and you decide to cancel, we'll give you a full refund.
What are my payment options?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. Financing is available with Sezzle Payments.
What is the currency?
All prices are in USD, excluding iFLY Canada. All Canadian orders are in CAD.
When will I be charged?
Once you place your order, your payment is processed. Please allow up to 48 hours for the charge to appear on your statement.
How much does the luggage weigh?
All of our luggage is lightweight, but the specific weight depends on the style and size. You can find the weights in the Features & Specs section of each product listing.
What are the dimensions?
You can also find the dimensions in the "Specs" section of each product listing.
Do the dimensions include wheels?
Wheels aren’t included in the initial dimensions, but they add about 1.5" to the height of each bag
Is iFLY airline approved?
Our luggage is made to comply with the requirements of major US airlines. Want to learn more? Check out this handy airline compliance guide to get the 411 on your airline’s size, dimension & weight limits.
Does your luggage come with TSA locks?
All iFLYSmart and X Series luggage come with integrated TSA accepted locks. Other select styles do as well.
How do I unlock my TSA lock?
All of our luggage with TSA locks are set at 0-0-0. To unlock the zipper pullers, make sure the code is set to 0-0-0 and push the latch up. The latch is directly below the lowest “0”
With competitive price and timely delivery, Huicheng sincerely hope to be your supplier and partner.
How do I set my integrated TSA lock? Instructions come directly from Travel Sentry, the creators of TSA accepted locks.
STEP 1: Locate the button under the bottom of the combination lock.
STEP 2: Push the button in and hold it down while turning the dials to the desired combination. Turn each dial to a separate digit by aligning the numbers with the bold grid line located between the dials. Use three numbers that are easy for you to remember.
STEP 3: Release the button under the lock to set the combination.
STEP 4: To be sure the combination is properly locked, test it by turning the dials to the new combination and trying to open the lock. If the combination did not set properly, repeat Steps 2 through 4 and test the lock again to confirm it is set. Ensure to document or take note of your new code so it's not forgotten.
I forgot my TSA lock code, how do I reset it?
Unfortunately, once you have forgotten the code, we are not able to advise on how to reset the code, you will be required to take it to TSA.
Are charging batteries included in X Series luggage?
No, batteries are not included. You can connect your personal battery to the USB port and wire which are integrated into X Series luggage.
How do I connect my battery to the USB port?
Simply unzip your luggage, locate the discreet electronics pocket behind the USB port and plug your battery into our USB wire.
How To Lock & Unlock Your Luggage?
Check out the video below for deets on how to lock and unlock your luggage.
How do I contact you?
We would love to hear from you! Send us a message at our contact us page
How do I get in touch with customer service?
We’re not robots and we’re not some mega-corporation either. Our customer care team is run by people who love helping people and we're just a quick message away.
What happens if there's an issue with my order? (damaged in transit, lost, stolen, etc.)
In the event that there is an issue with your order, please contact us at within 15 days of the “delivery date”. iFLY can only help you within 15 days of delivery, any claims outside this timeframe are not eligible for exchange, return or refund.
How can I find out what iFLY is up to next?
Get iFLY’s latest travel tips, news and offers by signing up for our postcards! To sign up, scroll down and fill out our sign-up form.
How can I find iFLY on social media?
Scroll down to the bottom of the page and click on any of our social media icons. Don’t forget to tag us @iFLYluggage and share your travel stories!
“It’s not the destination, it is the journey…”
An oft repeated truism, which holds good for life, but especially for motorcycling. Because just getting you from point A to B, is possible by any mode of transport. Immersing yourself in the gorgeous vistas along the way, well, only motorcycles can really do a good job of that! On your journey, it is incredibly important to live in the moment. To do that, every other element of your motorcycle ride should be on autopilot. Your machine, riding, gear and luggage is not something you should have to worry about when travelling. Having all these elements sync together, is what gives you joyous experiences to remember for a lifetime.
This article will help you buy the correct sort of riding luggage, so that you can fully focus on enjoying your motorcycle tour. Choosing motorcycle bags isn't just about style; it's about functionality, durability, and convenience. When you're in the market for riding luggage, there are several important questions to consider. Here, we explore what to ask yourself when buying luggage for your motorcycle.
The first question to ask yourself is what type of riding you'll be doing. Are you planning long-distance touring, short city commutes, or off-road adventures? The type of riding you'll be doing will significantly impact the kind of luggage you need. For long-distance touring, you'll want spacious saddlebags and maybe a top case for extra storage. For city commutes, a tank bag or a tail bag might be sufficient. If you're into off-roading, you'll need rugged, waterproof riding bags to withstand the elements.
If you're an all-weather rider, the answer is most likely yes. Getting caught in a rainstorm with non-waterproof luggage can result in soaked belongings and a less enjoyable ride. Many motorcycle luggage manufacturers offer waterproof options that use advanced materials and sealing techniques to keep your gear dry even in heavy downpours. Even if you're not planning to ride in the rain, having waterproof bags can provide peace of mind and protect your valuables from unexpected weather changes.
Consider how much storage space you'll need. This depends on your riding style, the duration of your trips, and the number of items you'll be carrying. The capacity of your riding luggage can vary from a few litres to over 100 litres. If you're planning a weekend getaway, a set of saddlebags or a medium-sized tail bag may suffice. For extended tours, look for larger saddlebags, a top case, or even a duffel bag that can accommodate all your essentials.
The way your luggage attaches to your motorcycle is crucial. There are various mounting systems available, such as saddlebag stays, tank rings, and straps. Hard cases usually require specific mounting systems, while soft luggage often offers more versatility. Ensure the luggage you choose is compatible with your motorcycle's make and model. Be prepared to invest some time in the initial setup to secure your bags properly.
Your budget plays a significant role in determining the riding luggage you'll buy. Motorcycle luggage comes in a wide price range, from budget-friendly options to premium, high-end gear. It's essential to balance quality, features, and your budget. Keep in mind that durable, high-quality luggage may come with a higher price tag but could save you money in the long run as it tends to last longer.
The security of your luggage is a top priority, especially if you're carrying valuable items or traveling to unfamiliar places. Some luggage comes with built-in locking systems, providing an extra layer of protection for your belongings. Additionally, consider how easily your luggage can be removed from the bike; if it's too simple, it might become a target for thieves.
Riding luggage comes in various styles, from traditional saddlebags to tank bags, tail bags, and top cases. Your choice should reflect your personal style and the aesthetics of your motorcycle. Keep in mind that certain luggage styles might be more suitable for specific types of rides. For instance, tank bags are great for quick access to essentials, while saddlebags are ideal for longer trips.
Quick access compartments can be incredibly handy for items you need to reach while on the road, such as maps, smartphones, or sunglasses. Many modern motorcycle bags come with dedicated pockets for these essentials, making it easier to keep your focus on the ride rather than searching for your gear.
Versatility can be a game-changer when choosing riding luggage. Some bags are designed to adapt to various situations. For instance, a tail bag can be expanded for extra storage or reduced for a sleeker look when you're not carrying much. Versatile luggage can accommodate different riding scenarios without needing multiple bags.
Before making a final decision, research the reputation of the luggage manufacturer. Read reviews from other riders, check for product recalls, and verify warranties and customer support policies. A reputable manufacturer is more likely to provide durable, reliable riding luggage that meets your needs.
If you often ride with a passenger, you'll need luggage that provides ample storage for both your belongings and your companion's. Consider luggage with enough capacity to carry gear for two, without overloading your motorcycle. That increased capacity should not come at the cost of the pillion’s comfort.
After a long ride, your luggage might accumulate dust, dirt, and even bugs. Luggage that is easy to clean and maintain can save you time and effort. Look for materials that can be wiped clean with a damp cloth and ensure zippers and closures are durable and resistant to dirt and debris.
Some manufacturers offer customization options, allowing you to choose the colour and style of your luggage to match your motorcycle's aesthetics. At times customisation can be for practical reasons, your motorcycle model might not fit that generic bag being sold. Customized gear adds a personal touch to your ride and can enhance the overall look of your bike.
Remember to factor in your motorcycle's weight limits when choosing luggage. Overloading your bike can affect its handling and safety. Read your motorcycle's owner's manual to determine the maximum weight capacity, and ensure your luggage doesn't exceed this limit.
Lastly, take inspiration from fellow riders. Observe what types of luggage other motorcyclists use on similar journeys. They might offer valuable insights into what works best in real-world riding scenarios. At times, the best reviews you can get are from your motorcyclist friends and acquaintances.
When it comes to buying riding luggage, the right choice can enhance your riding experience, while the wrong one can lead to frustration.
Take your time, consider your options and go with the ViaTerra bags which will stand the test of time and travel. ViaTerra makes bags for riders after rigorous testing in real world conditions, so that you have an enjoyable ownership experience.
Santosh from Bangalore shares his experience about the ViaTerra Marine Neo Hydration Pack: “After doing a lot of research online, I realised that the one thing everybody recommended for a Rajasthan tour was hydration to save yourself from the heat. Which is why I got the Marine Neo. I have owned many ViaTerra bags over the years and this hydration bag was superb, just like all my other products. The bag is comfortable to wear and easy to use while riding. Highly recommend this product to my friends.”
Ans: For long-distance touring, consider spacious saddlebags and possibly a top case for additional storage. These options provide ample space for extended trips.
Ans: Yes, waterproof riding bags are beneficial for unexpected weather changes and provide peace of mind. They protect your belongings from rain, moisture, and offer an extra layer of security.
Ans: Consider your riding style, trip duration, and the number of items you'll carry. Capacity can vary from a few litres to over 100 litres, so evaluate your needs for a weekend getaway or extended tours.
Ans: Prioritize functionality and durability over style. While aesthetics is important, durable and functional luggage ensures a hassle-free ride, enhancing your overall touring experience.
If you are looking for more details, kindly visit made to order luggage.